Welcome to Utharix. We strive to provide the best marketing automation services to our clients. However, we understand that sometimes things don’t work out as expected. This refund policy outlines the conditions under which we offer refunds and the process to request one. Your satisfaction is important to us, and we aim to address any issues promptly and fairly.
This policy applies to all purchases made on our website. By using our services, you agree to this policy and understand that we reserve the right to make changes to it as necessary. Any changes will be communicated on our website. We encourage you to review this policy periodically to stay informed about our refund practices.
If you have any questions or concerns about our refund policy, please contact our support team at support@utharix.com. We are here to assist you and ensure your experience with Utharix is positive and satisfactory.
Refund eligibility is determined based on the nature of the service and the time frame in which the request is made. Generally, refunds are considered if requested within 30 days of purchase. To be eligible, the service must be demonstrably faulty or not as described. We do not offer refunds for changes of mind or unsatisfactory results due to external factors beyond our control.
Subscriptions that are canceled after the initial 30-day period may not be eligible for a refund. However, we may offer prorated refunds for unused services if the request is made promptly and the reasons are valid. Each case is reviewed individually, and we aim to be fair and transparent in our decisions.
For one-time services or custom projects, refund eligibility will be assessed based on the completion status and the specifics of the service agreement. Please refer to the service agreement for detailed terms related to refunds for such projects.
To request a refund, please contact our support team at support@utharix.com with your order details and the reason for the refund request. Provide as much information as possible to help us process your request quickly. We will acknowledge receipt of your request within 2 business days and begin our review.
During the review process, we may ask for additional information or documentation to support your claim. Please respond promptly to any requests for information to avoid delays. Our team aims to complete the review within 7 business days, but this period may vary depending on the complexity of the case.
Once the review is complete, we will notify you of our decision via email. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a specified period, typically within 14 days. If denied, we will provide a clear explanation of the reasons for the decision.
In some cases, partial refunds may be offered. This typically applies to situations where the service was partially used or if a portion of the service did not meet expectations. We evaluate each case individually and determine the amount based on the extent of the service used and the issues encountered.
Partial refunds are generally calculated on a prorated basis. For example, if a subscription service was used for half of the billing period before a refund request was made, we may offer a refund for the unused portion of the period. The exact calculation method will be communicated to you during the refund process.
If you receive a partial refund, it will be processed in the same manner as a full refund. The credited amount will appear in your original payment method within the standard processing time. Please contact our support team at support@utharix.com for any questions or clarifications regarding partial refunds.
Certain items and services are non-refundable. This includes but is not limited to downloadable software, custom services that have been completed, and any service explicitly marked as non-refundable at the time of purchase. We make this clear to avoid any misunderstandings and to manage expectations effectively.
Additionally, promotional items and discounted services may also be non-refundable unless explicitly stated otherwise. Any services rendered under a free trial period that transitions into a paid subscription without cancellation will also be non-refundable. We encourage you to read the terms associated with any special offers.
If you have any questions about whether a specific service is eligible for a refund, please reach out to our support team at support@utharix.com before making a purchase. We are here to provide clarity and assist you in making informed decisions.
Once a refund is approved, it is our priority to process it promptly. The processing time for refunds is typically within 14 days of approval. During this period, the refund amount will be credited back to your original payment method. Please note that the actual time it takes for the funds to reflect in your account may vary depending on your bank or payment provider.
If you do not receive the refund within the expected time frame, we recommend checking with your bank or credit card company first. Sometimes, there are internal processing delays that are beyond our control. If the issue persists, please contact our support team at support@utharix.com, and we will assist you in resolving the matter.
We are committed to ensuring that your refund experience is smooth and hassle-free. Your satisfaction is important to us, and we aim to address any concerns promptly and effectively. Please do not hesitate to reach out if you have any questions or need further assistance regarding your refund.
You can cancel your subscription at any time by logging into your account and following the cancellation instructions. If you encounter any issues during the cancellation process, please contact our support team at support@utharix.com for assistance. We strive to make the cancellation process as straightforward as possible.
Upon cancellation, you will continue to have access to the service until the end of your current billing period. No further charges will be applied after the cancellation is processed. However, you will not be eligible for a refund for the remaining days of the billing period unless you qualify for a prorated refund under our refund policy.
Please note that if you cancel a service that includes a contract or minimum commitment period, early termination fees may apply. The details of such fees will be outlined in your service agreement. We recommend reviewing your agreement or contacting our support team for any clarifications.
We reserve the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices and any updates that may affect you.
Significant changes to the policy will be communicated to you directly through email or a prominent notice on our website. We aim to provide clear and timely information about any changes that may impact your rights or obligations under this policy.
By continuing to use our services after any changes to the refund policy, you acknowledge and agree to the updated terms. If you do not agree with the changes, you should discontinue using our services and contact us for any concerns or clarifications.
In the event of a dispute regarding a refund, we encourage you to contact our support team at support@utharix.com to resolve the issue amicably. We are committed to finding a fair and satisfactory solution for all parties involved.
If a resolution cannot be reached through our support team, the dispute may be escalated to a higher authority within our organization for further review. We will provide a clear and timely response to all escalated disputes and work towards a mutually agreeable solution.
For any legal disputes that cannot be resolved through internal processes, the matter may be referred to arbitration or a competent court in accordance with the governing laws. We strive to handle all disputes professionally and in good faith to maintain positive relationships with our clients.
If you have any questions, concerns, or need assistance with our refund policy, please do not hesitate to contact our support team. We are here to help and ensure that your experience with Utharix is positive and satisfactory.
You can reach our support team via email at support@utharix.com. Our team is available to assist you during business hours and will respond to your inquiries as quickly as possible. We appreciate your patience and understanding as we work to address your needs.
Your feedback is valuable to us and helps us improve our services. If you have any suggestions or comments about our refund policy or any other aspect of our service, please share them with us. We are committed to continuously improving and providing the best possible experience for our clients.